Protecting Yourself from Hacking and Cybercrime in Canada

Cybercrime is no longer a distant threat — it is one of the most significant risks facing Canadians today. From phishing emails and ransomware attacks to social media hacking and identity theft, criminals are using increasingly sophisticated methods to steal personal information and money.

The Scale of the Problem

Canadian businesses spent an estimated $1.2 billion in 2023 recovering from cybersecurity breaches. High-profile attacks have hit hospitals, grocery chains, energy companies, and government agencies. For individuals, the impact can be equally devastating — a single compromised account can lead to identity theft, financial loss, and months of recovery.

Common Types of Cybercrime

Phishing

Phishing involves fraudulent emails, text messages, or websites designed to trick you into revealing personal information — like passwords, credit card numbers, or your Social Insurance Number. These messages often appear to come from trusted sources like your bank, the CRA, or a major retailer.

Ransomware

Ransomware is malicious software that encrypts your files and demands payment to unlock them. It is the top cybercrime threat to Canada's critical infrastructure, according to the Canadian Centre for Cyber Security.

Account Hacking

Criminals use stolen credentials, weak passwords, or social engineering to gain access to your email, banking, social media, or other online accounts.

Identity Theft

By combining stolen personal information from multiple sources, criminals can open accounts, apply for credit, and commit fraud in your name.

How to Protect Yourself

Use Strong, Unique Passwords

Create a different strong password for every account. Use a password manager to keep track of them. Avoid easily guessable information like birthdays, pet names, or common words.

Enable Multi-Factor Authentication

Multi-factor authentication (MFA) adds an extra layer of security by requiring a second form of verification — like a code sent to your phone — in addition to your password. Enable MFA on every account that offers it.

Be Cautious with Emails and Links

Never click links or download attachments from unsolicited emails or text messages. If a message claims to be from your bank or a government agency, contact the organisation directly using a known phone number or website.

Keep Software Updated

Regularly update your operating system, browser, antivirus software, and apps. Updates often include security patches that fix known vulnerabilities.

Secure Your Wi-Fi

Use a strong password for your home Wi-Fi network and avoid conducting sensitive transactions on public Wi-Fi. Consider using a VPN (Virtual Private Network) for added security.

Monitor Your Accounts

Regularly check your bank accounts, credit cards, and credit reports for unusual activity. Set up alerts for transactions over a certain amount.

What to Do If You Are Hacked

1. Change your passwords immediately for all affected accounts.

2. Enable MFA on all accounts if you have not already.

3. Contact your bank to report any unauthorised transactions and request new cards.

4. Report to the Canadian Anti-Fraud Centre at 1-888-495-8501.

5. File a police report if your identity has been stolen.

6. Check your credit reports with Equifax and TransUnion for suspicious activity.

How an Identity Theft Protection Plan Can Help

An Identity Theft Protection Plan provides continuous monitoring of your credit, personal information, and online presence. If you become a victim, restoration specialists guide you through every step of the recovery process, and insurance coverage helps cover the financial impact.